Return Policy

All sales are final.  We accept returns for refund or exchange, for items damaged by Urban Street Prints.


Refunds and Exchanges

To be eligible for a refund or exchange, you must first email us within 3 days of receiving the product at urbanstreetprints@gmail.com to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.

Non-returnable/refundable items

Gift cards

Item brought in by customers for custom printing

Sale or discount items

Custom items

Single Prints


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your replacement or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 7 days.


Exchanges (if applicable)
We only replace items if they are damaged.  If you need to exchange it for the same item, send us an email at urbanstreetprints@gmail.com and return your item to us.


Acceptable reasons for refund or exchange


Damaged goods


To return your product, you should contact us prior to shipping the item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Lost or Stolen Packages
Urban Street Prints is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.  Upon inquiry, Urban Street Prints will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.



If you have any questions or concerns please e-mail us at urbanstreetprints@gmail.com


Thank you.


Urban Street Prints